{"id":508,"date":"2024-04-09T12:08:20","date_gmt":"2024-04-09T10:08:20","guid":{"rendered":"https:\/\/dpia-colaert.com\/?page_id=508"},"modified":"2024-04-16T11:33:39","modified_gmt":"2024-04-16T09:33:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/dpia-colaert.com\/en\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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\n\t\t\t<\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre you a manufacturer?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Yes, we are manufacturer of <\/span>leaf springs, flanges and stabilizer bars for suspensions of heavy goods vehicles, utility vehicles, trailers, railway wagons, agricultural machines<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere is the factory?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Headquarters and factory: Valencia 26000 FR,\u00a0<\/span> 2-12 all\u00e9e Marconi\u00a0<\/span><\/span><\/p>

not to be confused with our platform located nearby, at Portes les Valence FR.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuelle est votre activit\u00e9 exactement ?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

DPIA-COLAERT is a French manufacturer, since 1978, of leaf springs, flanges and stabilizer bars for suspensions of heavy goods vehicles, trailers, railway wagons, agricultural machines<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you make springs to models?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Yes, our design office draws the plan of the spring and then launches production<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you also deliver to individuals?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Yes absolutely, we can deliver to you using a delivery address, cash payment before shipment and a telephone number for the carrier. We can also make the goods available on our POS or Nantes platform.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you only work with France and\/or the world?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

We work with the entire French metropolis, DOM-TOM and other continents outside Europe (<\/span>Africa, <\/b>Asia, <\/b>America and Oceania)<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do you need to determine the part?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

\u00a0<\/span>Either from the original reference or the dimensions of the part.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have a design office?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Oui nous avons un bureau d\u2019\u00e9tudes de 4 personnes.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you recondition springs?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

No, we only make new things.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you strengthen my springs?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Yes, we sell springs as original with integrated reinforcing blades or reinforced springs compared to the original one.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you make reinforcement kits?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Yes, we sell reinforcement kits which reinforce the 2 original springs on the axle with the accessories (bids, ERC, buffers, etc.) included in the kit.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you make bridles to models?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

\u00a0\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <\/span>Yes, our design office draws the plan of the flange and then launches it into production<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan a salesperson visit us on our site?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Oui c\u2019est possible, nous pouvons faire passer le message a notre commercial itin\u00e9rant pour qu\u2019il vous contact. Faites-nous un email.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you make price lists?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Yes if you are part of a membership network.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have any catalogs to send us?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

We have a digital catalog on our website available only with manufacturer reference or dpia<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are your opening hours?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

The DPIA sales department is open from: 8 a.m. to 12 p.m. \/ 2 p.m. to 6 p.m.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I open an account with you?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

We will send you by email an account opening request to complete and return to us with the completed information (means of payment, siret number, network membership, etc.)\u00a0<\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are your payment methods?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Cash payment (transfer check or cash), otherwise you must open an account.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I contact DPIA? <\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

By email: commercial@dpia.fr<\/span><\/p>

By telephone: +33 4 75 43 89 89<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan we place internet orders?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Yes if you belong to a membership network.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to create an internet account?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

To connect to our merchant website: https:\/\/www.dpia.fr<\/span><\/a><\/span><\/p>

You must enter <\/span>the customer area<\/b><\/span> \u00a0la case\u00a0: e-mail<\/span>*<\/span>\u00a0: *****@*******.fr<\/span><\/a>\u00a0 \u00a0<\/span>and click on forgotten password<\/b><\/span>.<\/span><\/p>

\u00a0<\/span>Enter your email again then click on Send my request<\/b><\/span><\/p>

\u00a0<\/span>Then you receive an email with a link (in the message <\/span>highlight in blue<\/span>) For <\/span>create your password<\/b><\/span>\u00a0<\/span><\/span><\/p>

Once you have created your password, you identify yourself by email + password.<\/span><\/p>

You can now access the Cross list, your net prices, availability (Valence and Nantes), your shipping costs and of course <\/span>order online<\/b><\/span>.<\/span><\/p>

N\u2019h\u00e9sitez pas \u00e0 nous contacter pour plus de pr\u00e9cisions.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Foire aux questions FAQ Vous \u00eates fabricant\u00a0? Oui, nous sommes fabriquant de ressorts \u00e0 lames, brides et barres stabilisatrices pour suspensions de poids lourds, utilitaires, remorques, wagons de chemins de fer, machines agricoles O\u00f9 est l\u2019usine\u00a0? Si\u00e8ge et usine : Valence 26000,\u00a0 2-12 all\u00e9e Marconi\u00a0 \u00e0 ne pas confondre avec notre plateforme situ\u00e9e non loin, […]<\/p>\n","protected":false},"author":1,"featured_media":9,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-508","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nFAQ - DPIA COLAERT<\/title>\n<meta name=\"description\" content=\"DPIA r\u00e9pond \u00e0 toutes les questions que peuvent se poser ses clients dans cette foire aux questions. 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